Client Testimonials
Kino Hu - Park St, South Yarra
It is rather disappointing to leave Melbourne as being a very nice city. Anyhow, we have enjoyed the one entire years living here so much and it has always been a pleasant experience to communicate with you all from the Cocoon Real Estate. I have to say not all our user experiences in Australia are pleasant but the one with Cocoon is definitely wonderful. You guys have been fast in response, professional in process, efficient in handling and best of all, friendly in communication. We will surely miss living in Melbourne and you guys are simply the nice part of such a memory. If we ever have the chance to re-visit Australia, Cocoon is the top one on the list to contact.
Lucina Bocian - Kooyong Rd, Armadale
"I have thoroughly enjoyed my tenure and will miss the property sorely, and would also like to say that I have had an incredibly positive experience dealing with Cocoon Real Estate as the managing agents. I have found your service both professional and personal which is rare from a tenant’s standpoint. If I had a property to manage in your area I would not hesitate in recommending yourselves."
Gene Blackley - Murphy St, South Yarra
“In nine years of dealing with real estate agents across Australia I have never found someone who has impressed me so much as Richard Crane has with his professional, reliable, enthusiastic, efficient and genuine approach. Richard has the most impressive ability to put both vendors and purchasers at ease thanks to his excellent, honest, clear and forthright communication. There is no better representation to have as a vendor, and I would not sell a property in Melbourne with anyone else."
C and J Rabeau - Chapel St, St.Kilda
“Thank you for your help in the sale of our property, we found you to be professional and friendly throughout and we are grateful for the time you took to advise us where necessary.”
Dr. Anthony Weldon - The Vaucluse, Richmond
“Just a note to express our thanks to you in the extremely professional manner which you handled the recent sale of The Vaucluse. We found you to be absolutely straight forward and honest with us. I will be happy to recommend you to any friends in the market.”
Mr. & Mrs. Poore - Malvern Rd, Toorak
“Richard Crane, from our very first contact with him almost 10 years ago has always been helpful and generous with his time. Richard’s customer service and professionalism has been excellent and focused and he clearly recognizes and practices the value of long-term customer service and support and the nurturing of relationships. Richard was realistic in his attitude, he constantly had a strong ethical approach and accordingly we would highly recommend him to anyone considering a similar property transaction. Finally, we would certainly consult with Richard at any future stage, or should our family and friends be interested.”
Andrew O’Flaherty - Park St, South Yarra
“I just wanted to send you a quick thank you note. After your successful sales, you were able to secure great sale prices for me, and I thank you for not attempting to pressure me to accept anything other than a great price. I now join the chorus of others ‘in the know’ around South Yarra.”
Noel and Olwen Perry - Adams St, South Yarra
“We have asked each other whether we would be as impressed by you had the auction not been so successful. It is quite clear that we would. The campaign strategies were well planned, the auction results are happy history: but Richard, it was your professionalism and ability to make it look easy that we’ll remember.”
John Womersley, Caroline St, South Yarra
“Again – many thanks to you Richard for a fine performance on this sale; I couldn’t have expected better!”
Heather Laudin - Malvern Rd, East Malvern
“You put a great deal of personal time and effort into it, which certainly paid dividends. You eked every last $250 out of the bidders, (and we all know how many of those there were!) and really got the very best price anyone could have wished for. This is all due to your terrific auctioneering abilities….”
Rita and Ron Wills - Caroline
“Thank you for the advice you offered your expertise and the professional manner in which you carried out the work on our behalf. We appreciated the way you kept is constantly informed of what you were doing and where the market stood as the weeks progressed. Needless to say, the result was a very pleasing one.”
Julian Marshall - St.Kilda Rd, Melbourne
“I should like to commend Richard Crane for the professional way in which he organized the selling of our property for us. We were very happy with the well-targeted, economic marketing strategies he employed and with the way, he kept in regular contact with us to let us know of interest from potential purchasers. Richard negotiated the selling of the property to our complete satisfaction.”
John and Jennifer Clark - Castlemain
“Thank you both for a very professional campaign and a most satisfactory outcome.”
Andrea Coote - South Yarra
“I actually wanted to write to you and thank you very much for the way in which you handled the sale of my apartment. You were totally professional and very considerate. I have sold many houses in my life and would have to say that the way in which you arranged things was amongst the very best I have dealt with. One of the aspects that impressed me most was the way you handled my ‘knock-back’ of the initial offer. Although you must have been disappointed you certainly did not show it and went on to do even better.”
Laura Schembri - South Yarra
“I am writing you to thank Richard Crane for the most professional and caring way in which you handled the sale of my property at Cliff Street.
Richard Crane could not do enough for me and he was a true professional in advising me of what to do to achieve the best price for my property, also he kept me informed what interest was being shown in the property and how many people where shown through during the inspections time and so on.”
Eric and Sue Clarkson - Mason
“We have been particularly impressed with Richard Crane. I should explain that it was because of his pleasant manner and genuine no bull advice that we gave you the property rather than your competitors. He has been an absolute pleasure to deal with at all times and is always courteous – even under pressure. Richard you have most certainly restored our faith in your profession.
J.Coates and family - Faribain Rd, Toorak
“Thank you for help with the sale of Fairbain Road, a most pleasing outcome. We were very grateful for your attention to detail and dependability.”
Joanne Ellis - Sydney
“Just a short note to thank you for your hard work in selling my property. You have kept in touch with me over the last year or so, always returned my calls and although I sure you had bigger “fish to fry” you still made time for the “small fish” You helped me make “the best possible” of a bad situation in the Melbourne market. I completely trusted you and you did not ever let me down. You are truly dedicated not only to your job but to your clients. Even though I was in Sydney, I was always completely at ease knowing you were doing your best. Wishing you thanks success and a happy life.”
Joseph and Joy Sharpe - Malvern Rd, East Malvern
“We were most impressed by Richard Crane’s representation and management of the marketing and subsequent sale of our property in East Malvern…. Richard’s friendly, courteous, pleasant manner was a pleasure to encounter. The professional way which kept us informed was much appreciated, he never failed to return our calls. Richards aptitude as an Auctioneer came to fore on Auction Day….He has our complete recommendation.
Mark Fairhall - Tivoli Rd, South Yarra
“I am also happy with the way you have acted, displaying professionalism and integrity along the way. You have kept me informed throughout the marketing campaign and notified me without fail of its progress through phone calls and letters. I also appreciate the extra mile you went to advise me on aspects of the sale and to help resolve problems with the tenant and property manager.
I believe it was commendable of you to pass the property in and not pressure me to sell under the hammer, but to negotiate a higher sale price afterwards. I think this is what truly makes the difference between a mediocre agency and a very good one – acting in the customers’ best interests.
I have no complaints at all about your conduct, and would certainly recommend your services to anyone else considering selling their property".
Joan Swan - Toorak Rd, Toorak
“I really appreciate being fully informed – especially the report after each “open house” I found Richard completely trustworthy and always beautifully groomed. I would have no hesitation recommending him to my friends.
June & Alex McIntosh - Liddiard St, Hawthorn
“We are writing to thank Richard for his efforts in regards to the sale of our property.
Not having previously been involved with a sale of a property, we have found your interests, application and processional approach to be most reassuring and certainly contributed to a satisfactory result and the Auction”
Trevor & Susan Adem - Bairnsdale
“Richard has been a long time friend and while some might avoid dealings of this nature with friends, we had absolutely no reservations in choosing Richard to complete the Sales transaction.”
From the initial discussion of selling to final outstanding stress-free result we have been extremely happy with his enthusiasm, feedback and informative conduct.
We would highly recommend Richard to anyone."
Kristine & Kate Johnstone - Melbourne
“We would like to thank Richard for the process of selling our apartment stress free.
We found you to be very honest with us and a pleasure to deal with. We were kept informed with the progress at all times and would be delighted to recommend you to anyone looking to sell their property knowing they will be in capable and professional hands.
We are grateful to you for putting in the extra effort at the end to make the sale happen.
Best Wishes”